Return Policy

At Iyadae, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to return an item. That's why we have a 14-day return policy, giving you the flexibility to return your purchase within 14 days of receiving your item.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

• It must be unused, unworn, and in the same condition as when you received it.
• All original tags must still be attached to the item.
• The item must be returned in its original packaging.
• You will need to provide proof of purchase, such as a receipt or order confirmation.

Please note that certain items, such as perishable goods, custom products, or personal care items, may not be eligible for returns for hygiene or safety reasons. If your item falls into this category, please contact us for more information.

Return Process

To initiate a return, simply visit our Contact Page and let us know about the issue. Please provide details about the item you wish to return, along with your order number. Our team will review your request and provide further instructions on how to send the item back.

We recommend that you use a trackable shipping method to return your item, as Iyadae cannot be held responsible for lost or damaged returns.

Damaged or Defective Items

If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately. We may request that you send us a video or pictures of the damaged product, so we can evaluate the issue and arrange a replacement or refund. Our goal is to make things right as quickly as possible.

Non-returnable Items

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care items (such as beauty products or hygiene products)
• Gift cards and digital downloads

Exchanges

If you would like to exchange your item for something else, the quickest way is to return the unwanted item and then place a new order. Once we have accepted your return, we will process your refund, allowing you to make a new purchase.

Return Shipping Costs

Unless the return is due to a damaged or defective item, you will be responsible for covering the shipping costs of returning the product. These costs are non-refundable.

If you have any questions about our return policy or need assistance, don't hesitate to get in touch with us. We're here to help!